Christmas starts with Fenwick. We pride ourselves on being the number one destination for all things festive, and this year promises to be magical once again!
About the Opportunity
As a Customer Service Advisor working within our contact centre, you will support all customer enquiries related to online ordering, including management of online fraud, issues with delivery, supporting customers in transacting online and management of customer relations.
Christmas is our busiest time of the year, so you will need to be fully flexible and available Monday through Sunday.
About the Candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on this journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed…
- Experience working within a Customer facing team
- Computer literate
- Willing to work a rotating shift pattern including evenings and weekends
- Experience of working in fashion or within a department store would be beneficial
- Excellent written and verbal communication skills
- Proactive self-starter with ability to use own initiative
- Excellent organisational skills and ability to multitask
- Self-motivated, proactive and energetic
- You will thrive in a fast paced, challenging environment
You will be invited to one of our Get to Know Fenwick experience days at a time that suits you to gain a valuable insight into the role and our business.
Our temporary Customer Service Advisors will join us in September. You'll start working with us as soon as you are available, with most contracts ending early January 2025.
All contracts will require you to be available evenings, weekends and over the festive period including Christmas Eve, Boxing Day, New Year’s Eve & New Year’s Day (depending on your rota).
When you join Fenwick, you’ll receive;
* 25% Colleague Discount (across most areas - available after first week of service!)
* 28 days annual leave pro rata WeCare a 24/7 online GP, mental health support service, get fit programme and more.
* Pension scheme
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores in the UK. We are on an exciting journey to exceed our customers' expectations, and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!